Call Center Supervisor
Aldaba Servicios de Internet S.L.U
Santo Domingo
hace 4 días

Descripción - Supervises telephone operators.

  • Acts as a source of information and answers operator / agents questions, assigns tasks, follows up and gives instructions as necessary.
  • Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators / agents.
  • Carries out performance monitoring, measurement and evaluation of all operators / agents to improve efficiency.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
  • Compiles and maintains lists of key and on-call schedules personnel, and ensures all lists are available to operators for use as required.
  • Prepares and directs scheduling, monitors operators’ attendance, schedules shifts breaks as necessary. Requisitos 3+ years of Call center experience
  • Excellent English Level (oral and written skills).
  • Leadership Skills / Team Management
  • Customer Service Skills.
  • Team Work oriented.
  • Results oriented
  • Able to maintain a professional relationship with the client.
  • Focused.
  • Ability to multitask.
  • Excellent communication abilities
  • Strong organizational skills.
  • Attention to details.
  • Basic Computer Knowledge. Indispensable
  • 2 ó más años de experiencia
  • Inglés : dominio del idioma (nativo ó 2do. idioma)
  • Requiere residencia actual en Santo Domingo, República Dominicana
  • Responder, en el formulario de envío de CV, las siguientes 3 preguntas :
  • Do you have experience as a Supervisor or Team Lead?
  • How would you rate your English level in a scale from 1 to 10 (10 being the highest)?
  • What are your salary expectations?
  • ISCO Empleados de oficina, grupo 4

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