Call Center Real Time Analyst
Aldaba Servicios de Internet S.L.U
Santo Domingo
hace 6 días

Descripción Responsible for the planning and monitoring of heavy customer call traffic across our Call Center campaign. Liaison between floor associates and managers regarding performance measures and status.

Duties and Responsibilities :

  • Avaya / Asterisk telephony Reporting.
  • Call Center - Configuration, Loading, and Reporting.
  • Proficiency with Workforce management software, e.g. : IEX, CentreVu Supervisor, RTA, Aspect, etc.
  • Forecasting inbound call demand vs. scheduling of personnel resources.
  • KPI (key performance indicator) reporting (strong Microsoft Excel skills).
  • Track payroll and assist managers with making corrections to recorded work times out of work reasons, including FMLA tracking and reporting.
  • Strong multi-tasking skills ability to self-direct work and meet deadlines all in a fast-paced environment. Requisitos
  • Strong and effective verbal and written communications skills.
  • Professional phone etiquette.
  • Ability to deal with varied personalities.
  • Ability to maintain a professional demeanor at all times, and act as a role model.
  • Demonstrate flexibility.
  • Self-motivated.
  • Excel under pressure and with tight deadlines.
  • Able to work multiple tasks simultaneously.
  • Able to prioritize.
  • Able to utilize MS Office software at an intermediate to advanced level, especially MS-Excel. Indispensable
  • Nivel académico de Estudiante Universitario
  • Inglés : lee y conversa con cierta fluidez
  • Requiere residencia actual en Santo Domingo, República Dominicana
  • Responder, en el formulario de envío de CV, las siguientes 3 preguntas :
  • What is your level of Excel?
  • Tell us about your experience as a RTA?
  • Based on our requirements, what are your salary expectations
  • Preferible

  • 18 a 35 años de edad
  • ISCO Empleados de oficina, grupo 4

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