Technical Support Specialist
Talk2Rep Inc
Dominican Republic
hace 23 horas

Description

Technical Support Specialist :

The primary role in this position will be to provide computer support, troubleshooting, and problem solving. The Technical Support Specialist will provide technical support and trouble-

shooting to customers by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided on the phone and via email by clearly communicating technical solutions in a user-

friendly, professional manner. Representatives will perform related work as required.

Duties and Responsibilities :

  • Ability to meet deadlines and handle multiple priorities.
  • Excellent English; verbal and written communication skills.
  • Ability to document procedures and processes for non-technical users.
  • Problem solving and critical thinking skills also required.
  • Understanding of information needed to support business processes and decisions.
  • Demonstrated ability to effectively communicate internally and externally in both written and oral form.
  • Ability to learn new software and hardware, interact positively with others, and successfully manage time.
  • Skills and Qualifications :

  • Basic coding skills
  • Basic knowledge of HTML, CSS, Jscript
  • Basic MS Dynamics Familarity
  • Demonstrated proficiency in typing and English grammar
  • Solid project planning and project management skills
  • Must be able to analyze data and provide insights
  • Ability to work under pressure and multitask
  • Comfortable inter acting with senior management
  • Must possess strong time management capabilities and ability to prioritize
  • Must be able to successfully communicate via telephone, email, and person-to-person
  • Candidate must have good interpersonal skills and strong problem solving capabilities
  • Passionate, committed, and high level of energy
  • Must be a self-starter, energetic, and results driven
  • Basic knowledge on Software Programming is required
  • Benefits :
  • Competitive pay
  • Competitive pay
  • Comfortable and fun working enviornment
  • Opportunities to grow within the company
  • Santo Domingo applicants only.*
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