Technical Support Specialist
Talk2Rep Inc
Dominican Republic, US
hace 2 días

Technical Support Specialist : The primary role in this position will be to provide computer support, troubleshooting, and problem solving.

The Technical Support Specialist will provide technical support and trouble-shooting to customers by performing a question diagnosis while guiding users through step-by-step solutions.

Support will be provided on the phone and via email by clearly communicating technical solutions in a user-friendly, professional manner.

Representatives will perform related work as required. Duties and Responsibilities : Duties and Responsibilities :

  • Ability to meet deadlines and handle multiple priorities.
  • Excellent English; verbal and written communication skills.
  • Ability to document procedures and processes for non-technical users.
  • Problem solving and critical thinking skills also required.
  • Understanding of information needed to support business processes and decisions.
  • Ability to learn new software and hardware, interact positively with others, and successfully manage time. Skills and Qualifications : Benefits : · · · *Santo Domingo applicants only.*
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