Descripción Oversee the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet establish client metrics and Service Level Agreement of call center.
Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.
Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results.
Establishing process controls to ensure all SLA’s and KPI’s are consistently met.
Provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management, and program management.
Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders .
Respond and communicate promptly to all inquiries received via email, phone from customers and prospects.
Analyze, document, and validate business processes for multiple projects.
Identify risk issues and define processes to track and mitigate potential risks.
Utilize data to support assumption and outcome evaluations.
Prepare and provide project status reports to management to both clients and internal stake holders. Requisitos Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook)
Exceptional organizational and multitasking skills.
Excellent verbal and written communication and presentation skills.
Ability to be flexible and adapt to new situations and environments.
Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners.
Disciplined, self-motivated and carries a keen analytical mindset.
Driven to learn and absorb information about our industry at a rapid pace. Indispensable
ISCO Empleados de oficina, grupo 4