Sales Supervisor for Call Center
Aldaba Servicios de Internet S.L.U
Santo Domingo
hace 4 días

Descripción

  • Talk with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives and technologies.
  • Review individual calls and provide appropriate coaching to ensure attainment of set goals, observe employee demeanor, technical accuracy and conformity to company policies.
  • Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent to draw and interpret bar graphs.

  • Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully develop alternative solutions.
  • Provides product / service information by answering questions; offering assistance.
  • Improves quality / performance results by setting performance management.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Take calls or chats as needed. Requisitos -Supervisor experience in Sales (Call Center)
  • Accent Neutral
  • Schedule availability
  • Expert with Microsoft Excel and other Microsoft Office products
  • Must be able to motivate sales team.
  • Effective coaching skills.
  • Ability to maintain confidentiality and professionalism when dealing with employee relations.
  • Ability to overcome objections.
  • Voice skills.
  • Product knowledge.
  • Ability to multi-task. Indispensable
  • Inglés : dominio del idioma (nativo ó 2do. idioma)
  • Requiere residencia actual en Santo Domingo, República Dominicana
  • Responder, en el formulario de envío de CV, las siguientes 5 preguntas :
  • How long have you been a Sales Supervisor?
  • Are you accent Neutral?
  • How long have you been in the call center industry?
  • Salary Expectations?
  • Schedule Availability?
  • ISCO Empleados de oficina, grupo 4

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